Your organization's CX Readiness Index

Your organisation is

The average global score is 52. Your results indicate of organizations scored higher than your organization.

Legend
>76	CX leader
51-75	CX follower
26-50	Falling behind on CX
0-25	CX laggard

Why companies benchmark

6 ways CX benchmarking can help transform performance, plus improve the customer user experience.

Once again NTT Ltd provides key insights into what customers want and need, helping to guide organizations as they engage with customers. The data helps businesses identify where and how to invest their resources in order to differentiate and provide the effortless experiences customers are expecting and demanding. NTT’s Customer Experience Benchmarking Report is my go-to resource for unbiased data and CX research

Blair Pleasant Analyst
The benchmarking report continues to be my number one go to source of validation for customer trends in the industry. This year’s report did not disappoint as it provided even more validation for the continued trends we are seeing in customer contact.

Nancy Jamison Principal Analyst Customer Contact at Frost & Sullivan

Please complete the following in order to receive your free tailored report by email, including a comparison against peers in your country and sector.

First name:

Last name:

Job title:

Organization:

Email address:

Region:

Country:

Sector:

I would like to receive email communications from NTT Ltd regarding the Customer Experience Benchmarking Report and other customer experience topics. By clicking submit below, you are agreeing to the NTT Ltd Terms and Conditions and Privacy Policy

The connected customer – delivering an effortless experience

How satisfied is your organization with its current CX capability? Select one option

Has the value of CX been defined within your organization?
Select one option

How is voice of the customer (VoC) being captured? Select one option

How do customers rate your CX capability?
(0 = poor > 10 = excellent) Select one option

How well do individual business functions collaborate to design CX journeys? Select one option

What is included in your data management strategy? Select all that apply

Are AI and robotic solutions delivering expected results and improving CX? Select one option

What is inhibiting CX technology strategies? Select all that apply

How engaged are employees in delivering CX? Select one option

How well are you able personalize CX interactions? Select one option

Thank you for completing your responses.

These indicate that your organization is rated #160; on the NTT CX readiness index.

Your organization's CX Readiness Index

Your organisation is

The average global score is 52. Your results indicate of organizations scored higher than your organization.

Why companies benchmark

6 ways CX benchmarking can help transform performance, plus improve the customer user experience.

Please complete the following in order to receive your free tailored report by email, including a comparison against peers in your country and sector.

The connected customer – delivering an effortless experience

How satisfied is your organization with its current CX capability? Select one option

Has the value of CX been defined within your organization? Select one option

How is voice of the customer (VoC) being captured? Select one option

How do customers rate your CX capability? (0 = poor > 10 = excellent) Select one option

How well do individual business functions collaborate to design CX journeys? Select one option

What is included in your data management strategy? Select all that apply

Are AI and robotic solutions delivering expected results and improving CX? Select one option

What is inhibiting CX technology strategies? Select all that apply

How engaged are employees in delivering CX? Select one option

How well are you able personalize CX interactions? Select one option

Thank you for completing your responses.

These indicate that your organization is rated #160; on the NTT CX readiness index.

Your organization's CX Readiness Index

Your organisation is

The average global score is 52. Your results indicate of organizations scored higher than your organization.

Why companies benchmark

6 ways CX benchmarking can help transform performance, plus improve the customer user experience.

Please complete the following in order to receive your free tailored report by email, including a comparison against peers in your country and sector.

To receive an email of your detailed CX Readiness Index report

Has the value of CX been defined within your organization?
Select one option

How do customers rate your CX capability?
(0 = poor > 10 = excellent) Select one option